JD.com will provide full-time food delivery riders with social insurance and Watch The Grey Onlinehousing funds starting March 1, 2025, while part-time riders will receive accident and health insurance coverage. This makes JD.com the first platform to extend such benefits to delivery personnel after implementing similar policies for couriers. JD.com has consistently provided full social insurance and housing funds for its couriers since establishing the self-operated logistics division in 2007.

On Feb. 11, 2025, JD.com officially announced the launch of a new food delivery service, recruiting “quality dine-in restaurants” to join its platform, offering zero commission fees through May 1. To emsure food safety standards, the program exclusively targets restaurants with physical dining spaces. [JD.com, in Chinese]